At Tesla Power Energy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
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Products must be returned within 7 days of delivery.
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Items must be unused, in original packaging, and in the same condition as received.
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Proof of purchase (invoice or receipt) is required for all returns.
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Products that have been installed, used, or damaged by the customer are not eligible for return.
Return Process
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Contact our support team at
support@tpuenergy.com
with your order details and reason for return.
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Our team will review your request and provide return authorization within 2 business days.
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Ship the product back in its original packaging to the address provided.
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Once we receive and inspect the returned product, we will process your refund.
Refund Process
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Refunds will be processed within 7-10 business days after the returned product is received and inspected.
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Refunds will be credited to the original payment method.
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Shipping charges are non-refundable unless the return is due to a defective or incorrect product.
Warranty Claims
For products covered under warranty, please visit our
Claim Warranty
page instead of initiating a return.
Contact
For any questions about returns or refunds, contact us at:
support@tpuenergy.com